Mode Membership Principal Terms of Membership
All Memberships are required to join for a minimum period of twelve months unless they enrol in one of the monthly membership categories in which they must join for a minimum of one month after which they may resign in accordance with the rules governing termination.
Membership fees are subject to review and all members affected by changes will be informed of the change via email to the email address attached to your membership giving a minimum of 14 days notice. Where the rate review date falls within a commitment period and the member is paying monthly the increased charge will apply.
In the event of subscriptions not being paid on the due date, access to the premises may be refused and online services withdrawn until such time as payment is received. Non-payment will incur an administration fee, as published on the club website . If an overdue subscription is not paid within 14 days, the subscription for the remainder of your commitment period will become payable, in full. Once outstanding fees have been met in full, normal access rights will be reinstated.
At enrolment, members must sign a health declaration. This states our commitment to you and your commitment to us regarding your health. If your health circumstances change you must complete a new health declaration at the club prior to exercise.
Membership suspension and early cancellation, which only apply to annual membership types, will only be granted in the following circumstances free of charge on production of the specified 3rd party evidence:
Pregnancy - Medical confirmation
Ill health or injury - Doctor's letter
Loss of livelihood - Proof of Income Support or redundancy
Relocation further than 6 miles from the Club - Third party proof of new address (e.g utility bill)
Membership may only be terminated on the last day of a calendar month. All termination requests, including early termination, must be made by email to the clubs membership team , giving not less than one full calendar months’ notice. For your own protection you should ensure that any such cancellation request is confirmed by email from the club or membership services.
One full calendar months’ notice – explicit rule(s):
We calculate your membership in whole calendar months. This means that the following applies. Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 17th February, your notice will start from 1st March, it will run out on 31st March, your last day of membership will end on 31st March and you will pay one more Direct Debit (on 1st March) after giving notice.
Exceptions to one full calendar month:
If you give us notice at the beginning of a month. This means that if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
If you have provided supporting evidence that you need to terminate your membership on the grounds of financial difficulty at the discretion of the Club Director.
Your notice is not effective until we have received it. Therefore, you should check that your email has been sent to membership@modeclub.co.uk. We will confirm we have received your notice within 7 days of receiving it. If you do not receive this confirmation within 7 days, you must immediately let us know so we can check whether we have received it.
From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes. It is a members responsibility to ensure that all contact information is kept up to date to aid important member communication. If a member misses any membership amendments due to not updating their records any changes made will still apply.
Membership categories
You are entitled to use the facilities available under your category of membership. Mode club will give you information about the range of facilities available to you and when you can use them. Each category of membership may have certain restrictions which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.
Not all membership categories may be available at all clubs at all times. We may choose to stop providing certain categories. If this is the case and you are a new member or an existing member, you will not be able to take advantage of these categories unless they become available.
So that your children or grandchildren can enter your club (whether or not they use the facilities), you need to link them to your adult membership. A child’s membership fees will be based on their age and, if relevant, will increase following each birthday.
If you have children linked to your membership, they have the same access rights as you do. For example, if you have a lifestyle membership, your children can use your club at off-peak times only.
If you have a disability which means you need someone to help you use the facilities at your club, you can link your assistant to your membership or sign them in as a guest. You will not have to pay a fee. However, the assistant can only use the facilities to help you.
Mode Club MEMBERSHIP TERMS AND CONDITIONS
1.0 OVERVIEW
These terms and conditions, relate to this document together with information and club regulations contained within the "Club Guide" are designed to facilitate the smooth running of the club and the enjoyment of its members. Members are respectfully reminded of their obligation to observe all such rules and conditions and to make every effort to comply with any reasonable request made by the Club Director or company.
1.1 Categories and Benefits
Your use of the club is governed by your chosen membership category, an outline of which is provided at Section 4, Membership Categories, of this document. Further details relating to each category of membership of your club is provided within the Club Guide.
1.2 Club Guide
In addition to the terms and conditions contained within this document relating to the administration of your membership, attention is drawn to the "Club Guide" which includes club rules relating to opening times, access restrictions, booking and usage conditions, health and fitness facilities availability, using the club with children, crèche facilities, dress code, safety and hygiene, systems, guest policy, car parking, smoking policy, mobile phone usage. A copy of the Club Guide is available on the members’ website.
2.0 FEES AND CHARGES
Other than whilst within an initial 14 day cooling off period, membership joining, administration and subscription fees are non-refundable.
2.1 Fees Payable
Details of fees for your chosen category of membership are provided by the club at enrolment. Such fees are subject to review in accordance with clause 2.7 below. Current fees, including suspension and non-payment administration fees are available from your club upon request.
2.2 Cooling Off Period
You can cancel within 14 days after your membership starts by emailing us at membership@modeclub.co.uk.
We will refund all payments for membership (including joining fees) received from you less an amount to cover your use of the club up until the time you cancel. We will make the refund within 14 days by the same method you used for payment. This condition will be strictly applied and no extensions to the 14-day period will be granted.
2.3 Enrolment Fees
Members are required to pay an administration fee and/or joining fee. This is a one-off charge made at the commencement of membership. If a member leaves and then rejoins at a later date, further administration and/or joining fees become payable at the rate prevailing at the time of rejoining.
2.4 Membership Subscriptions
Membership subscriptions are payable either in full for the commitment period, and then annually thereafter, or monthly by Direct Debit. A direct debit must remain instated on a membership for the full term of membership when a member enrols on a monthly paid membership.
2.5 First Charge
Upon enrolment, members will be asked to pay a pro rata subscription for the current month together with any joining fee and/or administration charge, for themselves and all other members within their group. Should the member choose to pay by Direct Debit and there be insufficient time to activate the bank mandate (approximately 10 working days) the joining member will be asked to pay for the subsequent month in advance.
2.6 Direct Debits
The Company offers a monthly Direct Debit payment facility.
2.6.1 Charging
All Direct Debit collections will take place on or just after 3rd of each month unless otherwise advised. Where the 3rd of the month falls on a weekend or a bank holiday, payment will be collected from the member’s bank account on the next available banking day.
2.6.2 Linked Members Charging
Direct Debit subscription payments for linked members must be paid from the same bank account as the head member. Mixed methods of payment are not allowed for linked members.
2.6.3 Finance Charge
Subscriptions collected by monthly Direct Debit instalments include a finance charge, which is determined by reference to the cost of commercial company borrowing rates. Subscriptions paid annually in advance exclude the finance charge.
2.6.4 Direct Debit Commitment
The option to pay an annual membership subscription by monthly Direct Debit instalments is contractual. Should this arrangement be broken the balance of the subscription for the entire commitment period will become immediately payable in full.
2.7 Review of Charges
Membership charges are subject to review. The date on which the variation in charges takes place is known as the rate review date which is generally 1st September, unless otherwise notified.
2.8 Amendment of Charges
Members are notified in writing of any changes in their subscription with a minimum of 14 days notice. Where the rate review date falls within a commitment period and the member is paying monthly the increased charge will apply.
2.9 VAT Charges
Subscriptions include VAT, changes in the applicable rate may be made by the regulatory authority from time to time. The company reserves the right to pass on such changes at its discretion.
2.10 Missed Payments
Administrative charges will be applied , in the event of missed payments.
2.10.1 Late Payment
In the event of subscriptions not being paid on the due date, access to premises may be refused and on-line services withdrawn until such time as payment is received.
2.10.2 Direct Debit Rejections - Insufficient Funds
Should a Direct Debit fail to be collected due to insufficient funds, a second attempt will be made to draw the overdue subscription within 10 working days. Should this second attempt also fail, an attempt to draw a double payment in the following month’s Direct Debit collection will be made.
2.10.3 Direct Debit Cancellations
Should a Direct Debit fail to be collected due to cancellation, an email will be sent requesting payment for current month together with a replacement mandate.
2.10.4 Non Payment
Non-payment will incur an administration fee, as published on the club website. If an overdue subscription is not paid within 14 days, the subscription for the remainder of your commitment period will become payable, in full. Once outstanding fees have been met in full, normal access rights will be reinstated.
2.10.5 Recovery Action
Continued failure to pay will result in the club using various methods of collection including the services of collecting agents and where necessary court action, to pursue recovery. Should this be the case, any costs associated with debt recovery will be added to the debt and become payable.
3.0 MEMBERSHIP CONDITIONS
3.1 Enrolment
From time to time we may require proof of identity, address and or bank account details for Direct Debit.
3.2 Bank Details
Our system has modulus checking-software to ensure validity of bank details. Should this software indicate invalid bank details, members wishing to pay by Direct Debit may be requested to provide confirmation of bank account details with a debit card.
3.3 Discretion to admit
The club reserves the right to reject an application for membership, or refuse admission, without ascribing any reason for doing so.
3.4 Basis of Contract - digital
By clicking acceptance of Terms and Conditions will form a legally binding contract between the member and Mode Club. The IP address of the acceptance will be stamped at the bottom of these terms.
3.5 Acceptance of Rules
In signing this agreement members agree to abide by these terms and conditions together with local rules and regulations contained within the Club Guide, available on the members’ website or upon request at the club. The club reserves the right to amend these rules at any time. Notice of any change or update in rules will be published on the club website.
3.6 Health Declaration
At enrolment, members must sign the health declaration. This states our commitment to you and your commitment to us regarding your health.
3.7 Linked Memberships
3.7.1 The head member will be responsible for payment of all joining fees and monthly subscriptions. Direct Debit collections will only be taken from one bank account.
3.7.2 In the event of the head member terminating their membership, any linked member will be required to become an individual member and will be bound by their own acceptance of terms and conditions. This could involve paying an increased subscription.
3.8 Commitment
Membership of the club involves an ongoing commitment.
3.8.1 Members are required to join for a minimum period of twelve months unless they enrol in one of the monthly membership categories in which case they must join for a minimum of one month after which they may resign in accordance with the rules governing termination. (3.14)
3.8.2 Unless written notice is received via email to the club membership team, membership will continue beyond the initial minimum commitment period and be subject to the rules of suspension and termination. (see 3.12 & 3.14)
3.9 Restrictions
Access rights and age restrictions apply to certain categories of membership.
3.9.1 Restricted entry times apply to Lifestyle, Junior, Infant and Nanny Memberships, please refer to the membership category schedule in the Club Guide for full details.
3.11 Transfers
With the exception of specific transferable membership types, memberships are not transferable and cannot be used by anyone else.
3.12 Suspensions
Criteria and ongoing implications for membership suspension.
3.12.1 Membership suspension only applies to annual membership types and will only be granted in the following circumstances free of charge on production of the specified third party evidence:
(i) Pregnancy - Medical confirmation
(ii) Ill health or injury - Doctor’s letter
(iii) Loss of livelihood - Proof of Income Support or redundancy
(iv) Relocation further than 6 miles from the club - Third party proof of new address (e.g. Utility bill).
3.12.2 Suspensions must be requested in writing no later than the 20th of the month to take effect from the 1st day of the following month and will not be granted retrospectively.
3.12.3 Suspension of membership will not be permitted until the first full month of membership has been completed and will be for a minimum of one month and a maximum of six months, effective from 1st of any month only.
3.12.4 A monthly suspension fee of £15.00 is charged for all adult and intermediate memberships suspended for reasons such as holiday or additional work commitments or which do not meet the criteria outlined in 3.12.1. Child memberships will not be charged.
3.12.5 Members suspending within commitment will have their commitment period extended for an equal period of time. In other words the length of any suspension will be added to the end of the commitment period. At the point of reinstatement, the subscription will be charged at the prevailing rate.
3.12.6 Should the adult members within a membership group suspend their membership any children in the group must also suspend.
3.12.7 Members can only suspend their membership for a maximum of one calendar month inside a 12 month period where their request does not meet the criteria outlined in 3.12.1.
3.13 Upgrading and Downgrading
Criteria for changing membership category.
3.13.1 Requests for changes to membership categories must be made in writing by 20th of the month prior to the change taking effect. Forms are available at your club, if required.
3.13.2 Health & fitness membership may be upgraded at any time on payment at the appropriate rate
3.13.3 Membership can only be downgraded after the first 12-month period of membership, upon one month’s written notice. Membership may only be downgraded to take effect at the start of the month and may only occur once in any 12-month period. No refund of any portion of the joining fee will be made.
3.14 Cancellation (termination) of membership
Conditions for when and how to terminate membership.
3.14.2 Annual membership may be terminated at any time after the first full year of membership, unless a suspension has taken place within that time. In which case termination cannot be activated until full commitment (including extended period) in the chosen category of membership has been served. (See 3.12.5) Monthly membership, may be terminated at any time after the first full month of membership on provision of one full calendar months’ notice. Stipulation of the full calendar months’ notice is as above.
3.14.3 Membership may only be terminated on the last day of a calendar month. All terminations requests, including early termination, must be made in writing (in the form of an email to membership@modeclub.co.uk) by giving not less than one full calendar months’ notice. For your own protection you should ensure that any such cancellation request is confirmed by email from the club or membership services.
3.14.4 The club management reserves the right to refuse admission and/or expel any member if, in its opinion, that person has caused nuisance, annoyance, offence or a breach of rules.
3.15 Membership Cards
All members, including infants and juniors, will be issued with membership cards.
3.15.1 Members must carry their membership card when visiting the premises and show them to club reception staff or duty manager when asked to do so.
3.15.2 Where necessary, members must swipe their membership card when entering the club. If the card fails to swipe due to unpaid subscriptions, access may be refused and the card retained until such time as the problem with missed subscription payments has been resolved.
3.15.3 The loss of a card should be reported to the club reception. We reserve the right to charge for a replacement.
3.15.4 Any misuse of membership cards will result in an immediate cancellation of membership.
3.15.5 Membership cards are not transferable and are to be used by the named member only.
3.16 Juniors
Supervision of juniors and limitations of use.
3.16.1 Parents and Guardians are reminded that they are responsible for their child’s behaviour at all times when visiting club premises.
3.16.2 The company maintains age restrictions over the use of certain equipment and facilities and in regard to certain activities within the club. A full copy of rules governing the use of the club with children can be found within your Club Guide. Copies are also available on the member’s website.
3.17 Use of the Facilities
Availability clauses.
3.17.1 Use of club facilities is determined by your chosen membership category, an outline of which is provided at Section 4, of this document. Further details relating to each category of membership are provided within the Club Guide available from the club and on the members’ website.
3.17.2 The club may at any time, without penalty, withdraw all or part of its facilities for any period with or without notice in connection with any unforeseen circumstances or any reasonable repair, alteration, cleaning maintenance work or similar reason deemed necessary for the safe operation of the club.
3.17.3 The club also reserves the right to set aside facilities for occasional social or sporting events, details of which will be notified in writing and/or published on the club website.
3.18 Personal Information
3.18.1 Privacy Policy
We take your privacy seriously and will only use your personal information to administer your account and to provide the service and the products you have requested from us. However, from time to time we would like to contact you with details of other offers and services we provide. We do not pass your data onto any organisation outside the club. You will be asked to give your consent to receiving such communication and will have the option to opt out at any time.
3.18.2 Mywellness
As a member you will be automatically enrolled onto an IT platform called "Mywellness". Your "Wellness Journey" record links with the mywellness platform to ensure you receive personal guidance and support from our wellness advisors team, providing you with training programs and results. Your preferred method of communication from the mywellness platform will be set at your induction.
3.19 Liability
Loss and personal injury clauses.
3.19.1 All members, and their guests, use club facilities at their own risk and the club and its parent company will accept no responsibility for any accident, illness or injury, whilst on its premises, howsoever caused, other than liability arising from negligence.
3.19.2 Any member or guest who suffers injury or accident on the premises must immediately report the incident, and the circumstances under which it occurred, to the Club Director or Duty Manager.
3.19.3 Liability for loss or damage to property of members and their guests, including property stored in lockers, vehicles and their contents, motorcycles and bicycles, parked or left on club premises, is strictly limited to any loss suffered as a result of negligence of the club or its staff.
3.20 General Conditions
Other general conditions.
3.20.1 No food or drink, alcoholic or otherwise, may be brought into and consumed within the club or its grounds.
3.20.2 The Club Director, whose decision shall be final, shall determine any dispute that may arise with regard to the interpretation of these rules.
3.20.3 Members must advise the club immediately of any change to their personal details, including change of name, home address, e-mail address and contact telephone numbers.
3.20.4 Members and guests should comply with any reasonable request from the Club Director to facilitate the smooth operation of the club, its facilities and for the convenience of the membership at large.
3.21 Guests
3.21.1 You and any other linked adult member can introduce guests to your club. You or the linked member introducing the guest must:
Sign in any guests at reception;
Stay with the guests at all times; and
Make sure the guests are aware of, and keep to, our rules and regulations set out in our Club Guide. Guests must either present a valid guest pass or pay the appropriate fee to use the facilities at your club.
3.21.2 Social guests are only entitled to use the café bar and not the sports facilities. Social guests are not allowed to use your club at peak times (please ask your club for details of these times).
3.21.3 If you, your linked member or your guest breaks any of the rules relating to guests set out in these terms and conditions, or any other rules we have told you about, you (or your guest) must pay the full guest fee and we may withdraw the right for you or any linked member to invite guests to your club for up to three months.
3.21.4 You and any linked adult member may sign in up to three guests at any one time.
3.21.5 You can sign in the same adult guest up to six times a year, but no more than twice in any month.
3.22 Complaints
We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you or your guests have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.
If you have a complaint, you should first tell a member of the team. If you are not satisfied with their response, you should contact the manager on duty. If you are still not satisfied, you should contact the Club Director.
4.0 MEMBERSHIP CATEGORIES
A full list of membership categories, with details of specific access rights is contained within the Club Guide, a copy of which is available from the club and on the members’ website.
Mode membership – 7-day access to the Health & Fitness and racquets facilities
Club membership – 7-day access to the Health & Fitness facilities
Lifestyle membership - 7-day restricted access to the Health & Fitness facilities only. From 1pm to 5pm on weekdays and from 2pm to close at weekend (last entry 30mins before time expires.
Intermediate (16-18 years old) – access to the club as determined by their linked head membership (eg to book and use the racquets facilities they must be linked to a Mode Club member), at the exception of the adults bar and business lounge
Junior (9-15 years old) - use of the swimming pool and access to the family bar during family designated times (under 13 years old must be supervised by an adult)- access to teen gym from 12 years old
Infant (0-8 years old inclusive) - use of the Crèche during the designated opening times and use of the swimming pool and access to the family bar during family designated times (must be supervised by an adult)
Nanny membership - allows a named Nanny to enter the club to supervise a child, the Nanny needs to be linked to an adult membership and pay the appropriate membership fee. This is only possible where there is a linked child to the same membership under the age of 11. A parent or grandparent may not be linked in this manner. A Nanny will not be able to use the facilities when they are not with the junior members. Where a Nanny is linked to an adult membership, they have the same access rights as that adult.
Please Note:
Infant, Junior and Intermediate Memberships will automatically move up to the next membership category on the rate review date (see 2.7) following a child member's relevant birthday. The resultant change in fee will be notified in writing prior to implementation.