Welcome to Mode Club Guide!
This club guide provides you with key information about our club, opening times and facilities on offer. Please ensure you have read The Club Membership Terms and Conditions, which includes important information regarding your membership. You can access a copy of our terms and conditions at any time by logging onto www.modeclub.co.uk. We will also display updates via our club website from time to time.
Club Opening Hours
Monday – Friday: 6.00am - 10.00pm
Saturday & Sunday: 7.00am - 8.00pm
Please note that opening and closing times are subject to seasonal changes, special social events and Public Holidays.
The swimming pool, spa and gym close 15 minutes prior to the club closing to allow members to shower and leave the premises by the advertised closing time.
Reception
Monday – Friday: 6.00am - 10.00pm
Saturday & Sunday: 7.00am - 8.00pm
BOOKINGS
Studio
Bookings can be up to 7 days in advance online, in person at reception or via the App
Gym
Open access, therefore no bookings are required. Any gym floor classes are as a part of the studio timetable and are subject to booking procedures. Personal Training sessions are to be booked in advance online.
Swimming
General swimming does not require booking. Any aqua classes are as a part of the studio timetable and are subject to booking procedures.
Swimming lessons are subject to pre booking in advance for a term/course, this is subject to acceptance via the registration process. Registration for swimming lessons is via the main reception
Racquets sports
Available for membership categories with Racquets access. Individual court bookings can be up to 7 days in advance online, in person at reception or via the App. For specific club session and matches follow different booking process, reception will give specific guidelines. Tennis tuition sessions are to be booked in advance online or in person at reception.
BOOKING CANCELLATION
Should you need to cancel a booking, please endeavour to give the club as much notice as possible so that another member on the waiting list can take your place. We understand there will be circumstance where this is not possible; unfortunately, if it happens persistently, advance booking privileges may need to be suspended for a defined period.
USE OF FACILITIES – HEALTH CHECKS
For your safety and your benefit, all members are required to sign a health declaration in order to use the facilities. An introduction to the gym and group exercise classes is advised to all new users, which includes a personalised program with one of our wellness advisors.
All guests are required to complete a medical declaration and check-in with one of the wellness team prior to using any of our health and fitness facilities.
Please ensure that your guests sign the appropriate disclaimer form upon registration, before using the facilities.
We advise all members and guests not to undertake strenuous physical activities for which you may be medically unfit.
Prior to taking part in any group exercise, you must inform the instructor of any injury, illness or other health condition that may prevent you from completing some or all of the exercises planned.
Before undertaking general unsupervised use of facilities, including racquet sport, pool, spa, sauna and steam room, it is your responsibility to ensure you are of suitable fitness and health condition to carry out the activity.
MEMBERSHIP CARDS
Membership cards are passed to all members at the point of joining and must be presented by members to access the club unless using the MyWellness App. Membership cards must not be passed to alternative members or non-members to use to gain access to the Club under any circumstances.
If a member loses their membership card this must be reported to the Club immediately so the card can be deactivated and a new membership card issued, replacement cards cost £5.
GYM
Monday – Friday: 6.00am - 10.00pm
Saturday & Sunday: 7.00am - 8.00pm
Last entry will be 30 minutes prior to the gym closing.
Our qualified Wellness team is available to offer help and support wherever needed. Our Wellness Advisors remain on hand to monitor and update your training programme throughout your membership.
Only members of Mode’s wellness team are allowed to offer fitness advice or provide personal training services at the Club
The Tanita Body Composition Scanner is available for members to use at all times except when the HIIT zone is being used for a scheduled class. Please review the class timetable to check the times
TOWEL POLICY
On opening the Club in 2023 we took the decision not to include a towel offering with membership. This is reflected in a reduced membership price.
As part of the club’s environmental ambitions, we felt that the daily transporting of towels to and from the club in heavy goods vehicles, as well as the requirement to clean towels at higher temperatures would have an additional detrimental impact on our environment.
Microfibre towels are available to purchase at reception which are offered at ‘cost’ price. These can fold up neatly into a small parcel the size of a purse enabling them to be stored lightly in a bag.
GROUP EXERCISE
We have a wide range of exercise classes, including holistic, aerobic, strength and conditioning, that are available at the club that are updated from time to time. You can find our current timetable at the club reception, on the club website or MyWellness app.. Members are able to book classes up to 7 days in advance.
All classes are taken by experienced and qualified instructors; and are included within your membership. Occasionally, specialist classes or courses may incur an additional charge. To ensure that all classes remain safe and enjoyable, numbers will be limited and advance booking is required. Please arrive 5 minutes before the start time.
Members’ guests may only attend a class subject to payment of the appropriate guest fee, provided a space is available on the day - advance booking is not permitted.
REFORMER PILATES
Reformer Pilates classes will take place in the designated studio under the guidance of a suitably trained instructor. Members are not able to use or enter the studio unless in a supervised, timetabled activity. No equipment should be removed from the Reformer Pilates Studio.
During classes, all attendees must wear grip socks for their own comfort and safety which are available to purchase at reception if required.
Reformer Pilates classes are only available to members with Mode memberships and spaces must be booked prior to the class via the Mode App. Specific beds are not reserved for each class, on entry to the studio members with class bookings can select which reformer to use for the duration of the class
SWIMMING POOL
Monday – Friday: 6.00am - 10.00pm
Saturday & Sunday: 7.00am - 8.00pm
Last entry will be 30 minutes prior to the pool closing.
Designated family times for children aged 0-15 years inclusive in the main pool are as follows (it’s adult only at all other times):
Weekdays: 3.30pm – 6.30pm
Weekends: 10am – 5pm
School holiday times may be subject to change.
Lane swimming is available for those who wish to have an uninterrupted swim but are for continuous lap swimming only. Children over the age of 11 and under 16 whom are competent swimmers can use the pool for lane swimming during family times. This can be restricted by the club and the club management can amend or change this policy without notice to suit the running of the pool. Members over the age of 16 years old can use the pool as an adult member.
As we run a variety of classes in the main pool, including aquarobics, group swimming lessons and children’s tuition, from time to time the pool may be restricted or reserved. We will always provide notice prior to this on our club website.
Children Pool (under 12 years old)
The use of the children’s pool is for families with younger children (under 12). The pool should not be used by adults at any time unless they are accompanying children in the water or in swimming lessons.
Monday – Friday: 10am – 6.30pm
Saturday, Sunday & Bank holidays: 9am – 5pm
Pool areas
The below child pool access rules apply during timetabled family swim times only.
Babies and toddlers are not to be left unattended at any time on poolside and this includes leaving them in car seats/child seats while a parent/guardian uses the pool or wet facilities.
Children, 0-8 (inclusive)
Children 8 years old and under must be directly supervised at all times by an adult in the pool unless the child is attending a club organised swim school. An adult may only supervise a maximum of 2 children of 8 years of age and under at any time. Direct supervision is classified as being in the water and within close proximity. Adults should wear appropriate swimming costumes at all times.
Juniors, 9-11 (inclusive)
Children from 9-11 years old (inclusive) must be accompanied by an adult at all times in the pool area. Children from 9-11 (inclusive) may swim under the supervision of a parent/guardian, who must remain on poolside but does not need to enter the water, provided the child has passed a child swim test and attained their grey band awarded by a Mode Club swim teacher.
Juniors, 12-15 (inclusive)
Children from 12 and 15 (inclusive) may swim without parental/guardian supervision on poolside provided they have passed a junior swim test and attained a red band awarded by a Mode Club swim teacher.
All users, including babies and children, are required to wear conventional swimming costumes only. Infants aged 0 – 3 years inclusive are required to wear an aqua-nappy when using the pool.
Pool etiquette
For health, safety and hygiene reasons it is necessary to observe the following rules:
• Please shower before entering the pool
No running, jumping and diving in the pool and surrounding area
No flippers, snorkels, inflatables or balls except as provided by the club during organised sessions
Crockery and glasses are not permitted on poolside
No food or drink is to be taken into or consumed in the pool area
Shoes (that are not covered with over-shoes), prams and pushchairs are not permitted within the pool area
Members knowingly suffering from any medical condition that could cause infection or illness to other users should refrain from using the pool and associated wet facilities
Shaving is prohibited in all wet areas
No babies or toddlers in car seats or push chairs are permitted on poolside.
If swimmers are asked to leave the pool for any reason they must do so immediately.
WET SPA - STEAM ROOM, SAUNA AND SPA
Monday – Friday: 6.00am - 10.00pm
Saturday & Sunday: 7.00am - 8.00pm
Last entry will be 30 minutes prior to the spa closing
Our steam room, sauna and spa are strictly for the use of adult members and guests from 16 years of age.
For health, safety and hygiene reasons it is necessary to observe the following rules in these areas:
• Please shower before and after using the facility
• Members and guests with certain medical conditions (including but not limited to low or high blood pressure, cardiac irregularities, asthma or pregnancy) should not use the sauna, steam room and spa without prior medical consultation and consent. If there is any doubt, please do consult your doctor
• The maximum permitted time that any person should spend in the sauna, steam room or spa is 10 minutes
• Loud and inconsiderate behaviour in the spa area will not be accepted and if asked to leave the area by a member of the Club Team, members and/or guests must comply without unnecessary delay
THE CLUB BAR
Weekdays: 7am – 9pm
Weekends: 8am – 7.30pm
Food availability;
Weekdays: 8am – 8pm
Weekend: 8am – 7pm
Please note opening and closing times are subject to seasonal changes and special social events. Kitchen opening times may vary from opening times.
If you would like to place an order, please do so at the bar. We will have a collection point for drinks; food will be delivered to your table.
Due to licensing constraints and, as a courtesy to other members, please observe the following rules:
• No food or drink may be brought into and consumed within the bar areas
• Children under the age of 18 are not allowed to use the adults only bar area.
• Children must not climb on chairs or tables or swing or climb on any railings. All furniture must be used appropriately
• Children must not run in the lounge area
• Children must not cycle, roller skate or use scooters anywhere in the club
• Children must respect the usage of all members within the lounge area
BUSINESS LOUNGE
Weekdays: 7am - 10pm
Weekends: 7am - 8pm
The business lounge is an adults only area, no members under the age of 18 years old are permitted in this space.
This is a dedicated quiet working space for members only. You may use your phone , however please respect other members by keeping the noise down.
CRÈCHE
Please refer to the childrens crèche Guide for a list of full polices and procedures, including the child protection policy and statements. Below are the highlighted points.
Monday – Saturday: 9.00am – 1.00pm
Opening hours may vary, please check with Reception for latest opening times.
Bookings can be up to 7 days in advance online, in person at reception or via the App.
The Crèche is open weekdays and weekends and is available for registered infants, from 4 weeks until they reach their 8th birthday, for maximum periods of 2 hours in any one day. The Crèche enables members to enjoy club facilities whilst their children have fun under the close supervision of our team. Additional charges apply for the use of Crèche facilities.
If you would like use of the Crèche, please bear in mind the following:
- Booking is required to use the facility; should we reach our statutory capacity level no admission will be permitted
- Parents must provide all nappies, baby creams and wipes required during each visit
- Parents must advise Crèche staff of any allergies suffered by their children
- Parents or guardians who leave their children in the Crèche must also be present to collect them. Another person may only collect the child when specific arrangements have been made
- Children must not be brought to the Crèche if suffering from any infectious illness or condition
USING THE CLUB WITH CHILDREN
To help provide parents with a clear understanding of the facilities available to children, and the supervision required when using the club, we have summarised the main points below if you have any specific questions, please don’t hesitate to call the club and speak to our reception team.
All junior members (under the age of 16) should leave the club 1 hour after activities have finished. Times may vary but this is currently on weekdays 7.30pm and on weekends this is 6pm.
- Children (under 16 years old) and not in a timetabled club activity or having passed a Mode swim test and in the pool, must be supervised at all times by a responsible adult member
- A Junior Health Questionnaire must be completed by a parent/guardian prior to your child participating in any organised activity including tennis lessons, school holiday camps and teen gym sessions
- It is the responsibility of the parent/guardian to notify the club of any changes in medical history or emergency contact numbers for their child
- Parents/guardians are required to remain within the confines of the buildings for the duration of any organised children’s activity lasting 2 hours or less.
- For organised children’s activities lasting more than 2 hours parents/guardians are permitted to leave site if pre-arranged with the club in advance, ensuring they are contactable at all times
- Parents/guardians must remain at the club whilst their child is in the Crèche
- Children under the age of 16 are not permitted to use the gym or attend a group exercise class, unless in a class or dedicated time especially arranged by the club
- Junior Members can attend Teen Gym Sessions provided they are aged 12-15 years of age (inclusive), sessions run between 4-6pm on weekdays and between 11-1pm and 3-5pm on weekends
- Children under 8 years old must be accompanied at all times by an adult in the pool unless the child is attending a club organised swim school
- Children aged 8-11 years old inclusive must be accompanied by an adult at all times in the pool area
- The sauna, steam room and spa facilities are only available to members aged 16 and over
- Children are not permitted in the changing room of the opposite sex after their 8th birthday
- Children under the age of 16 are not permitted to sit at the bar
- Children must be supervised whilst using the soft play area in the bar. (Under 8s only)
- Children must be supervised at all times whilst in the family dining area
- Children must be supervised at all times when using the outdoor play equipment
Racquets sports
- All courts are to be booked in advance and online or at reception
- All players must check in at Reception prior to playing
- The maximum number of players per group is 4 at any one time
- Please arrive at the court no more than 5 minutes before your time
Courts bookings can be up to 7 days in advance online, in person at reception or via the App
Your usage of the courts including access times and playing rights, are determined by your membership category. An overview can be found towards the end of our guide but full details are in your membership terms and conditions.
We ask that all Racquets members and guests to familiarise themselves with the rules, etiquette and dress code prior to playing.
CHANGING ROOMS
Our lockers are provided for members to store personal belongings while they enjoy the facilities of the club. Any items left overnight will be removed to lost property. Please note:
- Children of the opposite sex are not permitted in the changing room once they have reached their 8th birthday
- Shaving and the use of razors is not permitted in the changing room area, including showers and washing areas
- Liability for loss or damage to property of members and their guests, including property stored in lockers, is strictly limited to any loss suffered as a result of negligence of Mode Club or its staff as laid down in Mode Club Membership Terms and Conditions.
SMOKING
Smoking of tobacco products or electronic devices is not permitted on the Club grounds.
Mode Club is a no smoking area, in accordance with the law, smoking of tobacco products is not permitted in any of the club buildings and we have extended no smoking areas to all Club grounds.
To ensure we maintain an enjoyable environment for all, the club also prohibits the use of all electronic smoking devices in any building, the car park, or external grounds.
Anyone wishing to smoke or use an electronic smoking device must do so off the Club premises.
LOST PROPERTY
Lost property found on the premises should be handed into the club Reception. Items will be stored for two weeks and if they are not reclaimed within that time items will be donated to local charities or disposed of.
THE CLUB CAR PARK
The car park to both the South and North-East of the club is to be used only by club members, guests and visitors to Mode. Members are entitled to use the car park for up to five hours per day, if for any reason you have remained in the car park for longer than this period please inform the reception team on the day of your visit.
Disabled bays are reserved at all times for use by disabled drivers only displaying a blue badge.
Parent and Baby/Toddler bays are reserved for use for members with their children under the age of eight years old at designated times.
Failure to follow these rules may result in a penalty charge being issued by MET Parking who manage the car park on behalf of the club.
You may not bring electronic scooters or vehicles into the club. For the avoidance of doubt you may not charge electronic scooters or vehicles on the premises. Electronic scooters or vehicles can be left in the car park or bicycle storage areas and are left at their owners risk.
GUESTS
All guests are required to complete a medical declaration and check-in with one of the wellness team prior to using any of our health and fitness facilities.
Please ensure that your guests sign the appropriate disclaimer form upon registration, before using the facilities.
Upon payment of the appropriate fee, your guest will be permitted to use club facilities. We ask you to ensure your guest abides by our club rules.
Any person whose membership of the club has been declined or terminated will be refused entry as a guest.
Guests are only permitted to access the club up to a maximum of 5 times per calendar year. To use the club after these five guest visits the guest must join the club as a member.
Adult Members can bring ‘social guests’ to the Club to sit in our Club Lounge and enjoy watching tennis and a meal with a member. Should a social guest be found using facilities they are not entitled to, the member will be held responsible and may have their membership subsequently withdrawn. All ‘social guests’ must be over the age of 18.
Junior and Intermediate Members cannot bring in guests.
MEMBERSHIP CATEGORIES
Please note that from time to time these categories are subject to change. Please refer to the current membership category and benefits form available from the club.
All juniors and intermediate members must be attached and paid for by an adult member. The allocation of juniors/intermediates members attached to one adult member is at the discretion of the club.
Membership of the club comprises of the following categories:
- Mode membership – 7-day access to the Health & Fitness and racquets facilities
- Club membership – 7-day access to the Health & Fitness facilities
- Lifestyle membership - 7-day restricted access to the Health & Fitness facilities only. From 1pm to 5:30pm on weekdays and from 2pm to close at weekend (last entry 30mins before time expires.)
- Intermediate (From 16-18 years old) – full access to the club, at the exception of the adults bar and business lounge
- Junior (from 9-15 years old) - use of the swimming pool and access to the family bar during family designated times (under 13 years old must be supervised by an adult)- access to teen gym from 12 years old
- Juniors (0-8 years old inclusive) - use of the Crèche during the designated opening times and use of the swimming pool and access to the family bar during family designated times (must be supervised by an adult)
GENERAL
- We may temporarily close facilities in order to carry out repairs or refurbishments without awarding financial compensation.
- Except for guide dogs, no pets are allowed within club buildings and grounds.
- Our main club entrance is the only point of entry to be used by our members
- In case of a fire, please make your way to the nearest available exit in an orderly fashion when requested to do so. All fire exits are clearly marked.